Table of Contents
Table of Contents
Terms and Conditions
1. BUSINESS INFORMATIONS
Legal Entity:
PlyPlan, operated by Kristina Jenko
Sole Proprietorship under ODD (Osebno dopolnilno delo “Supplementary Personal Work”)
Business Address:
Pod gozdom cesta II 15,
1290 Grosuplje
Slovenia
Contact Information:
Email: [email protected]
Registration Information:
Registration Number: 26376
VAT Identification Number: SI89969880
2. PRICING AND PAYMENT
Currency Used
The primary currency for transactions is Euros (€). Additionally, the website may support multiple currencies based on the geographical location of the visitors.
Currency Conversion
For customers outside the Eurozone, our website may display prices in your local currency based on current exchange rates. Please note that actual prices charged to your credit card may vary depending on the exchange rate applied by your credit card provider at the time of the transaction.
Price Change Policy
PlyPlan, operated by Kristina Jenko under ODD, reserves the right to modify the prices of products or services at any time without prior notice. All prices are listed in euros (€) and include VAT.
Price Accuracy
We strive to ensure that all pricing information on our website is accurate. In the event of a pricing error, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it for a full refund.
Prices are subject to change based on market conditions, supplier pricing, and other factors.
Promotions and Discounts
Any promotions, discounts, or special offers will be subject to the terms and conditions of that specific offer and may be subject to change without notice.
Discounts cannot be applied retroactively to purchases made prior to the promotion start date.
Effective Date
The prices applicable to your order will be those in effect at the time your order is placed and confirmed. Any changes to prices after your order has been confirmed will not affect your purchase.
By making a purchase on our website, you agree to this Price Change Policy.
Payment Methods
When placing your order with PlyPlan, operated by Kristina Jenko under ODD, you can choose the following payment methods for either partial payment or payment in full:
Credit Card via PayPal
On Checkout, select “PayPal” to pay with your Visa, MasterCard, American Express, Discover, or Maestro Card. This option allows you to use the secure PayPal interface to complete your payment, providing additional security and peace of mind. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. Payment card data is not stored on our plyplan.com server and is not accessible to us.
PayPal
If you have a PayPal account, you can select the “PayPal” option on Checkout. Pressing the “Pay with PayPal” button will take you to the PayPal interface. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. After successful payment, the interface will redirect you back to our online shop. The link to the interface is secure and provides complete safety for your data. Payment card data is not stored on our plyplan.com server and is not accessible to us.
Apple Pay
On Checkout, select “Apple Pay” to make a secure payment using your Apple device. This option leverages the convenience and security of Apple Pay, allowing you to confirm the payment with a simple touch or glance. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. Payment card data is not stored on our plyplan.com server and is not accessible to us since we use the Braintree service by PayPal. Note that Apple Pay typically appears only to users on Apple devices.
Google Pay
On Checkout, select “Google Pay” to make a secure payment using your Google account. This option provides a fast and safe way to pay with any payment method saved to your Google account. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. Payment card data is not stored on our plyplan.com server and is not accessible to us since we use the Braintree service by Stripe.
Credit/Debit Cards
On Checkout, select “Credit/Debit Cards” to pay with your Visa, MasterCard, American Express, Discover, or Maestro Card. This option allows for direct credit or debit card payments through a secure interface. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. Payment card data is not stored on our plyplan.com server and is not accessible to us since we use the Braintree service by PayPal.
Popular Payment Methods
On Checkout, select “Popular Payment Methods” to use other available payment options, such as Mobile Pay, Revolut, SEPA, and more. Stripe dynamically presents the most relevant payment methods based on your location, currency, and device. By completing the order through the interface, the payment is made, thus confirming your order at plyplan.com. Payment card data is not stored on our plyplan.com server and is not accessible to us since we use the Braintree service by PayPal.
Dynamic Payment Method Availability
Please note that certain payment options may be shown or hidden based on your location, currency, and the device you are using. For example, Apple Pay is typically displayed only to users on Apple devices. This dynamic presentation ensures that you have access to the most relevant and secure payment methods available for your specific situation.
Payment Gateway Information
Our chosen payment gateway employs industry-standard security measures such as encryption and Secure Socket Layer (SSL) technology to protect your personal and financial information. This ensures that all transactions conducted through our website are safe and secure.
While we strive to maintain the highest level of security, PlyPlan cannot be held liable for any damages or losses resulting from unauthorized access to your personal information that occurs outside of our control.
By making a purchase on our website, you agree to our use of the specified payment gateway and its associated terms and conditions.
Handling of Payment Failures
In the event of a payment failure, PlyPlan, operated by Kristina Jenko under ODD, reserves the right to:
Contact the Customer: We may attempt to contact you using the contact information provided to rectify the payment issue.
Payment Method Update: You may be asked to provide updated payment information or use a different payment method to complete the transaction.
Notification of Successful Payment
If the payment is successful, you will receive a notification email to the email address provided during checkout. The email will be sent from PlyPlan and from our email address [email protected]. If you do not receive an email notification, please contact us promptly at [email protected], and we will respond to your inquiry.
Cancellation of Orders
PlyPlan reserves the right to cancel orders if payment issues cannot be resolved within a reasonable timeframe. For digital products, access to downloads will only be granted upon successful payment. If payment cannot be processed, the order may be canceled, and no download link will be provided.
3. ORDERING
Order Confirmation Process
Upon placing an order with PlyPlan, operated by Kristina Jenko under ODD, the following process applies:
Order Placement:
When you complete the checkout process on our website, you will receive an immediate on-screen confirmation that your order has been received.
Payment Confirmation:
Once your payment is successfully processed through our secure payment gateway, you will receive an email notification confirming the payment and providing an overview of the transaction details.
Order Processing:
Access to your digital products will be granted immediately after successful payment processing. You will receive a download link to the email address provided during checkout.
Order Cancellation and Refund Policy
Due to the nature of digital products, all sales are final once the purchase is completed. Refunds are not available after payment, regardless of whether the product has been downloaded or accessed.
Order Modifications
Once an order for a digital product has been placed and paid for, it cannot be modified. If customers require changes to their files (e.g., resizing, format changes, or additional customization), this will be treated as a new custom order and may require additional fees. Please contact us at [email protected] for further assistance with modifications.
If you encounter any issues with your purchase or download, please contact us at [email protected], and we will do our best to assist you.
4. PRODUCT INFORMATIONS
Product Descriptions
Accuracy and Detail: PlyPlan strives to provide accurate and detailed descriptions for all digital products listed on our website. Each description conveys essential information about the product, including its purpose, format, file type (e.g., DXF, SVG), and any specific usage guidelines.
Digital Representations
Product images displayed on the PlyPlan website are intended to provide a visual representation of the digital files. While we make every effort to ensure the accuracy of these images, variations may occur based on different software and settings used by customers.
File Compatibility and Variations
PlyPlan digital products are compatible with a variety of laser cutting machines and design software. Descriptions for such products will specify file formats (e.g., DXF, SVG) and any recommended software or hardware requirements. Customers are encouraged to review product descriptions carefully before purchasing to ensure compatibility with their equipment.
Updates and Modifications
PlyPlan reserves the right to update or modify product descriptions as necessary to reflect changes in specifications, compatibility, or design improvements. Updated descriptions will be promptly reflected on our website.
Feedback and Inquiries
We welcome customer feedback regarding our digital product descriptions. If you have any questions, concerns, or require additional information about a product, please contact our customer service team at [email protected]. We are committed to providing accurate and helpful assistance to ensure a satisfactory shopping experience.
Policy Acceptance
By placing an order with PlyPlan, customers acknowledge and accept the terms outlined in the Product Descriptions policy. This policy ensures clarity and transparency regarding the information provided about our digital products, facilitating informed purchasing decisions.
5. QUALITY ASSURANCE AND SUPPORT
Digital File Integrity:
PlyPlan strives to ensure that all digital products are in full working condition and are compatible with the specifications mentioned in the product description. We make every effort to ensure that the files provided meet the technical requirements outlined in the listing.
Customer Support for File Issues:
In the unlikely event of issues such as corrupted files or download errors, customers are encouraged to contact PlyPlan’s support team at [email protected]. We will promptly assist in resolving any issues, including reissuing the file or providing troubleshooting guidance as necessary.
Policy Acceptance:
By purchasing a digital product from PlyPlan, customers acknowledge and accept the terms outlined in the Quality Assurance and Support policy, understanding that no refunds are provided for digital products, but full support will be offered to resolve any technical issues.
6. CUSTOM OR PERSONALIZED PRODUCTS POLICY
Customization Options:
PlyPlan offers customization services for digital products, allowing customers to request alterations such as resizing, design adjustments, or other modifications based on specific needs. If you require customizations or personalized design services, please contact us directly with your requirements.
Design Submission:
We offer custom DXF and SVG file design services based on your preferences. You do not need to submit existing files unless you already have a design you’d like us to adjust. If you’d like a custom design created, please email us at [email protected] with your order number and detailed instructions on how you’d like the design to be customized. We will work with you to create a file that meets your needs.
Once the design is finalized, you will receive the DXF or SVG file for use with your own laser cutting machine or service provider.
Please note:
- Cutting lines in the design will be black.
- Engraving lines will be red.
The actual cutting and production of the design will be your responsibility; we provide only the digital files.
Custom Design Services:
If you do not have a design file or need assistance creating or adjusting a design, we offer custom design services. Reach out to us with your ideas, and we will work with you to create a design tailored to your needs.
Custom Pricing:
The price for custom or personalized products will depend on the complexity of the design and the adjustments required. Once your request is reviewed, we will provide you with a detailed quote. Custom orders must be paid in full before any work on the design begins.
Payment Method:
Payment for custom and personalized orders is accepted through PayPal or Stripe. Upon confirming your custom order and price quote, we will provide instructions for payment. For bank transfers, we may request your bank details to process the payment securely. Work on the design will begin only after payment is received.
Production Time:
Custom digital products may require additional time to process. The estimated completion time will be provided after design approval and payment confirmation. Please note that custom orders typically take longer than standard products.
Return and Cancellation Policy:
Since custom digital products are tailored to your specifications, they are non-refundable unless they are found to be defective. If you encounter any issues with the file (such as errors or incorrect adjustments), please contact us within 10 days of receiving your file for assistance. Custom orders cannot be canceled once work on the project has begun.
Communication:
We will keep you informed throughout the customization process. Any updates or important information regarding your order will be communicated via the email address you provide at the time of order.
Customer Responsibilities:
Provide clear and accurate instructions for custom requests.
Ensure all specifications, dimensions, and instructions are clearly communicated at the time of the order.
Review and approve the final design before production begins.
Promptly make payment upon receipt of the payment instructions.
- Provide necessary bank details for secure transactions, if applicable.
Policy Acceptance:
By placing a custom or personalized order with PlyPlan, customers acknowledge and accept the terms outlined in this Custom or Personalized Products Policy. For more information, please refer to our Privacy Policy at the link provided below.
7. UNSUBSCRIBING
Unsubscribe Option:
You can unsubscribe from our newsletter distribution list at any time by clicking the unsubscribe link included at the bottom of any newsletter you have received. This will automatically remove you from our mailing list.
Manual Unsubscribe Request:
Alternatively, you can request to unsubscribe by sending an email to [email protected] with the subject line “Unsubscribe.” Please ensure that the email is sent from the address you wish to unsubscribe or clearly state the email address you are requesting to remove.
Processing Time:
Due to the nature of our business process and potential technical restrictions, it is possible that you may receive one final email within 7-15 days of your unsubscription request, if the email was already scheduled to be sent. We apologize for any inconvenience this may cause and appreciate your understanding.
Data Deletion Request:
If you wish to delete the personal data we keep for sending you newsletters, please email us at [email protected] with the subject line “Data Deletion Request.” The request must be sent from the email address you used to subscribe or must include the email address you wish to cancel. Within 30 days of receiving your request, we will delete your personal data and notify you accordingly.
Policy Acceptance:
By subscribing to our newsletter, you acknowledge and agree to this Unsubscribing and Data Deletion Policy. This ensures transparency and clarity in how you can manage your subscription preferences.
8. MISCELLANEOUS
Modification of Terms and Conditions:
PlyPlan reserves the right to update, modify, or change these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Customers are encouraged to review these terms periodically for updates.
Force Majeure:
PlyPlan shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, acts of terrorism, government actions, pandemics, or other unforeseen events.
Severability Clause:
If any provision of these terms and conditions is determined to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement Clause:
These terms and conditions constitute the entire agreement between you and PlyPlan regarding your use of the website and purchase of products, superseding any prior agreements, communications, or understandings.
9. CUSTOMER SERVICE
Customer Support Contact Information:
For any inquiries or support related to PlyPlan products or services, please contact us via email at [email protected]. Our typical response time is within 24 hours. However, during busy periods, response times may be longer. We appreciate your patience and assure you that we will address your inquiry as soon as possible.
Compliance with Local Laws:
PlyPlan operates in compliance with Slovenian laws and regulations. By accessing our website and purchasing our products, you agree to comply with all applicable local laws and regulations.
Dispute Resolution:
PlyPlan strives to ensure customer satisfaction. In case of any issues or disputes, please contact us directly at [email protected]. We are committed to addressing your concerns promptly and effectively.
Consumer Rights Information:
PlyPlan respects consumer rights as provided by Slovenian law. Customers are entitled to statutory rights regarding the quality and conformity of goods purchased. For further information on consumer rights, please refer to applicable consumer protection laws in Slovenia.
For additional information, please refer to our Privacy & Cookie Policy available on our website.